Telephoning

Telephoning

 

Media telephone sangat berkembang saat ini sebagai alat komunikasi efektif dalam hubungan secara professional maupun pribadi.

Materi kali ini kita akan membahas bagaimana cara panggilan lewat telepon, menjawab telepon masuk, membuat pesan,meninggalkan pesan lewat telepon.

Berikut ekspresi-ekspresi yang digunakan:

 

Making a call

Greetings (Good morning/afternoon/evening). ·         May I speak to …, please? ·         I’m …(your name) from …(your company’s name) ·         I’m calling about …(your purpose) ·         Could you put me through to Mr/Mrs…? ·         Could I leave a message? ·         Could you take my message for Mr/Mrs…?

 

Receiving a call

Ø   Greetings (Good morning/afternoon/evening)+ name of your company. ·         Can I help you? ·         May I help you? ·         Who’s calling, please? ·         Who’s speaking, please? ·         May I have your name, please? ·         Could I have your number? ·         Hold on, please. ·         Just a moment, please. ·         I’m sorry. The line is engaged. ·         Sorry, Sir/Ma’am. The line is busy. ·         I’ll put you through to Mr/Mrs… ·         Do you want to hold on, or call again later? ·         Can I take your message? ·         Could you speak up, please? It’s a terrible connection.

 

Asking the caller to leave a message

Would you like to leave a message? If I can take your name and number, I’ll ask him to call you back. Just a moment please. I’ll write that down for her. OK. Just a second. I’ll get a pen and some papers and note that down for her. Just a minute. Let me make a note of that so I can pass your message onto her. OK. I’ll mae sure (that) he gets your message. Can i take a message?

 

Leaving a message

·         Can/Could you tell him that … ? ·         Can/Could you ask her to …? ·         Can/Could you take a message? ·         Can/Could ask him to call me back? ·         Can/Could you to tell her I called? ·         So, I think that’s everything, thanks.

  

Part of a Phone Message